Jpay customer service. The JPay website (jpay.

Jpay customer service. Send Money is a JPay service that lets the friends and family of an incarcerated individual transfer money directly into their incarcerated individual trust account. Email JPay at support@jpay. To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process. *The Inmate ID is the GDC ID Number and Last Name, with no spaces (12345Smith). Availability of features vary by facility. Your experience can help others make better choices. JPay is a privately held information technology and financial services provider focused on serving the United States prison system. Step 2: Provide the inmate’s TDCJ number and other required information to the representative. 2. com or JPay apps for Android and iOS. A. 8). JPay also knows where an Incarcerated Individual is housed at Aug 31, 2022 · The Technical Support Team is responsible for resolving technical issues for facility customers. Our dedicated service professionals provide around-the-clock assistance to both the friends and relatives of incarcerated individuals as well as to parolees, probationers, and others making community corrections payments. com) or by downloading the free JPay mobile app for iPhone and Android. You can contact JPay by phone, mail, email or app for money transfer, email, video, tablets, education and other services. , Members FDIC, pursuant to a license from Mastercard International. Indicate your account #, phone #, and inmate first and last name and TDCJ ID #. Consumers say: NO Customer Service, Can't talk to a human customer service representative Customer: HOW DO I TALK TO A HUMAN REGARDING MY JPAY. I had a couple of questions regarding their website. You […] Contact Securus Technolgies through email, phone or mail. Securus Technologies eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging. Learn about the Securus Technologies® services available for your incarcerated loved one housed at a Texas Department of Criminal Justice (TDCJ) facility. Select ‘Send JPay Credits’ from your home screen and follow the prompts OR 3. In the Add Funds to Phone Account box, click Buy Phone Time. Things to remember Not all services are available for all facilities. Electronic, telephone and walk-in options What can I do if my loved one isn’t getting the electronic messages I send? Please make sure your electronic message is marked as “sent” in your JPay account. Since 2001, we have prided ourselves on excellent customer service. Since I haven't received a response from you, I wanted to provide you with the contact details for JPay customer service, which I believe you are looking for. Kiosks are available at the following probation JPay’s incarcerated individual email service is a fast, feature-rich way to correspond with your incarcerated loved one. if using a headset, check to see that it is connected. Jan 27, 2022 · You can send email to the inmate/offender you want by using JPay. Please Note: Fees cannot be paid to a supervising officer. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. JPay’s email support response time is typically within 1 to 3 business days. You may also make cash deposits at MoneyGram locations nationwide using an Express Payment form. [/group] For Customer Service call Juice Financial at 1-866-777-5729 IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions and their third-party program managers or service providers to obtain, verify ‎The JPay App is the easiest way to stay connected and support your incarcerated individual. All secure messages are subject to content screening. Provide the DC number and offender name (last name and first name). These text-based services are explained below and include: AdvanceConnect Low Balance Notification (a General Account Notification) Stop payment authorization on your credit card or bank as a last resort to prevent further charges, especially if customer service is uncooperative. May 19, 2025 · The worst customer service I called the Jpay customer service toll #. The company has contracts with many state Departments of Correction, county jails, and some private prisons in more than 30 states. Features: - Create y… JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. JPay customer service: 1 (800) 574-JPAY Please don't hesitate to reach out if you need further assistance. You can send money over the phone by talking to a JPay representative. Choose your payment method by selecting a previously saved card from the Select card list, or click Use a new credit/debit card to use a new card You can contact JPay's customer service by calling their hotline at 1 (800) 574-JPAY (5729) or by visiting their support page on the JPay website. Dec 17, 2024 · Call customer service at (800) 574-5729. | Read 41-60 Reviews out of 89 Welcome to eCommDirect eCommDirect is the safe and easy way to deposit money for family members or friends in a Texas Department of Criminal Justice (TDCJ) facility and the only direct purchase program for TDCJ. JPay. If your video session is still not working after troubleshooting, then please call JPay customer service: (800) 574-5729 Related Topics After following the troubleshooting steps above you may wish to test your webcam to see if any issues are resolved before attempting to join the video session again. Purchase a tablet for your contact and fund their media account. This team is available 24/7/365. If you continue to have trouble, contact JPay’s customer support at 800-574-5729. Send money via JPay online. Jun 9, 2022 · check to see that your audio system is not muted. JPay prides itself on providing excellent customer service and delivering relevant products and Debit and/or credit cards may also be used online at: http://www. The Colorado Department of Corrections partners with two companies – JPay and Western Union – to provide convenient electronic ways to send money to inmates. com Forum. This isn't even what angered me, bc I'm used to this. NCDPS partners with JPay to offer several options for sending money to offenders in NCDPS prison facilities. Contact JPay customer service by email or phone, or browse the latest news and articles. To create an account, visit JPay or call JPay Customer Support at 800-574-JPAY (5729). Jul 3, 2025 · Please email support@jpay. JPay Send Money Resources: About Send Money Mar 19, 2025 · In some states you can send money to an individual using JPay’s money order service. Getting Started JPay is a private company that partners with state, county, and federal correctional facilities across the country to provide safe, reliable, and convenient services for family and friends of incarcerated individuals and payment solutions for offenders, parolees, and probationers. You can lookup offenders here. Is electronic messaging monitored? Yes. Incarcerated individuals receive eight (8) free stamps per month. To fund the Phone Time account On the JPay home page, on the Navigation menu, click Phone Time. 5 million The Tennessee Department of Correction has streamlined the process of paying offender supervision fees by partnering with JPay. JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. (if available at their facility). Make remittance payable to SCBS by credit card, check, money order, cashiers check and other forms of guaranteed payments. To send funds by telephone: Call JPay at 1-800-574-5729 to speak to a live Customer Service Agent 24 hours daily. The community member connects to the system online (www. I TALKED TO SOMEONE EARLIER, THEY GAVE ME MALWARE, THEY SAID THEY CLEARED EVERYTHING UP, BUT I CAN'T GET ON TO JPAY TO SEND AN E-MAIL Find help and support for JPay's correctional services, including money transfers, emails, videos, tablets, and more. About JPay JPay is located at 10981 Marks Way in Miramar, Florida 33025. BY USING THIS CARD YOU AGREE WITH THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. To know what services a facility allows go to the Availability and Pricing page […] I hope this message finds you well. Jan 8, 2014 · Hey guys, any of you have any ideas on how long it generally takes one of the humans at Jpay to respond to a customer service query I got the automated response from the robot when I submitted a query on Monday, but haven't heard anything else yet :( it appears (and I could be wrong) from my WA penpal's messages that he has not actually received anything I have sent since around 23rd Login to your SecurTel to view, change, or cancel your services. Learn More JPay helps you stay connected to your loved ones. Before sending money, please note the following information: If an inmate owes fines, costs, or restitution, a percentage of any Availability of the JP5 tablets varies depending on the state, facility and other factors. Why choose a BBB Accredited Business? JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. There are three general ways to send money to your incarcerated friend or family member: Online with a credit or debit card Over the phone with a credit or debit card In person with Availability of the JP5 tablets varies depending on the state, facility and other factors. The community member will create an account and select an individual to whom they wish to send the Aquí encuentra teléfonos de servicio al cliente de JPay para información de la empresa, servicios de correcciones privados, quejas/reclamos, preguntas, peticiones y demás. This new service is only available in certain states. You can check your stamp purchase history at any time. With headquarters in Miramar, Florida, the company contracts with state, county, and federal prisons and jails to provide technologies and services including money transfer, email, video visitation and parole and probation payments to approximately 1. Click here to learn about testing your webcam. There’s a better way! Whether online, by When your family member or friend is incarcerated, you may want to send money to fund their commissary account. For JPay product or account inquiries, please reach out to support@jpay. Call Summary: This is a summary of our recent conversation regarding your request for JPay customer service contact information. com or call the JPay customer service number, 800-574-5729, if you are experiencing any issues with your account or emails not being received. Click “Submit a Question” at the bottom of the screen to share your question. It can also be used to fund their media account. Banking services are provided by First Century Bank, N. Call 1 800 574 JPay (5729) and we will be happy to assist you. Replenishment occurs on the 1st of each month, subject to usage (free stamps do not accumulate). Someone will get back to you. The Minnesota Department of Corrections partners with JPay so that incarcerated people can exchange electronic messages with their friends and family members. JPay is now the exclusive provider of money transfer and email services for the Missouri Department of Corrections. This issue has been dragging on for too long. com) AND the app are BOTH down. net. You may also make cash deposits from their home after setting up a cash collection account with a Jpay customer service representative. You will need to know their 7-digit Inmate ID Number. Contact JPay customer service at (800) 574-JPAY (5729) for questions or telephone deposits. I'm here to assist you with your inquiry regarding JPay customer service contact information. Log into your JPay account to see which version (s) of the JP5 are available in your loved one’s location, and what the retail price of each device is. The JPay website (jpay. JPay’s money transfer platform has become a trusted service for securely transferring funds for the day-to-day needs of incarcerated people. Provide a credit or debit card number to the agent. Before you send email you must buy stamps. OPTIONS Kiosks Payments can be made through Kiosks. Spanish-speaking agents are available. Money orders and cash sent by mail are not accepted. The JPay service provides a more efficient process for offenders to meet their fee obligations on time. Step 3: Choose the amount you want to deposit and provide your payment details. If you don’t see a Phone Time option once you log in, then your Incarcerated Individuals are currently unable to receive JPay Prepaid Phone Time. Also this service allows offenders, parolees and probationers to make their community corrections payments. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. See all the best ways overall to get in contact with JPay ASAP. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. JPay provides assistance with money transfers, emails, videos, tablets, music, education, and parole and probation payments for correctional services. Jan 20, 2022 · Learn how to manage your personal information, phone numbers, payment methods, password and email address on JPay. JPay is a company that provides correctional services for incarcerated individuals and their families. On the Phone Account page, in the Choose Offender list, select the offender you want to fund. Your loved ones will be eligible for a $20 media credit when they turn in their old JP4 to the property room and it is returned to JPay. * Allow 24 hours processing time Jpay LLC is NOT a BBB Accredited Business. JPay's inmate services include money transfers, email communication, tablets for inmates, video visitation, and parole and probation payment solutions to JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. I can provide you with the details you need to reach out for assistance. Depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments. Click here to lookup services offered at your incarcerated individual’s facility. Dispute charges through your bank or credit card provider if JPay continues charging after cancellation requests; provide proof of cancellation attempts. securustech. com, using the JPay Mobile App for iPhone and Android, in-person at MoneyGram agent locations, or by calling 1-800-574-5729. Jan 26, 2022 · JPay is a private company that partners with state, county, and federal correctional facilities across the country to provide safe, reliable, and convenient services for family and friends of incarcerated individuals and payment solutions for offenders, parolees, and probationers. All transactions conducted at JPay's Send Money is a service that lets friends and family of an incarcerated individual transfer money directly into their inmate trust account. May 19, 2025 · Join the 94 people who've already reviewed JPay. 5 days ago · Customer support team: Contact the customer support team for assistance with depositing funds, sending care packages or answering any questions you may have. Have you tried calling their customer service number for assistance? Customer: Yes no actual person to speak to Technician's Assistant: Are you experiencing any specific issues or errors when trying to reach a live person at JPay? Customer: No option speak to JPAY customer service SECURUS/JPAY Is anyone got a hold of someone on the customer service at JPay phone number? I was ablt to a few months back but it seems that they only have an automated service now. You can now send funds to your loved ones in select Federal prison (BOP) through JPay. JPay prides itself on providing excellent customer service and delivering relevant products and services to a […] LoginUsername: Password: Login Feb 27, 2025 · Call JPay customer service faster, Get Support/Help, Pricing Info and more. If WhatsApp (a free service) can get its servers back up in a matter of hours following an outage, why can't the PAID-FOR service JPay get their issues resolved after a week? How much longer? Juice Financial is a financial technology company, not a bank. You can send money to your loved one in several ways through JPay, our corrections services provider. JPay is a privately held company located in Miramar, Florida that contracts with many government agencies. If your problem is still not resolved If your video session is still not working after troubleshooting, then please call JPay customer service: (800) 574-5729 Nov 19, 2024 · General Service Provision This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Call 800-574-5729 to speak with a customer service representative. Customer: Im trying to send money to an inmate I created my account But when I send the money a message says that there's an internal problem Technician's Assistant: Have you already tried contacting JPay's customer service? Services & Support Services & Support Calls & Videos Calls & Videos About Calls & Video Sessions Call Rate Quote Register for Scheduling Video Video Facilities And Pricing Receiving Calls - FAQs Scheduling Video Connect - FAQs Messaging Messaging About Messaging Messaging-FAQs Incarcerated Accounts Incarcerated Accounts About Incarcerated Accounts Securus Debit-FAQs JPay Money Transfer-FAQs Login Details Customer Username Pin Code Password Forgot Password? Forgot Username? JPay is the best way to send money to Incarcerated Individuals, send electronic mail to Incarcerated Individuals and send care packages to Incarcerated Individuals. Nov 19, 2024 · Step 1: Call JPay customer service at 1-800-574-5729 or TouchPay customer service at 1-866-204-1603. Make sure the coupon you download corresponds to the state where you will be sending the money order. JPay can be contacted via phone at 954-862-6900 for pricing, hours and directions. All electronic messages are subject to monitoring. Friends and Family AdvanceConnect JPay Prepaid Phone Time is an easy way to prepay for phone calls with Incarcerated Individuals. . Jan 5, 2018 · Engage in conversation on the "Jpay customer service and video visits. Nov 7, 2024 · Jpay has 762 reviews (average rating 1. JPay offers live chat support through its website and mobile app, with response times generally ranging from a few minutes to longer during high-demand periods. Nov 25, 2024 · View BBB customer reviews of Jpay LLC. Feb 10, 2022 · Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. They can help guide you and resolve any issues. Dec 5, 2024 · Read 8 answers from staff, experts and other customers to Jpay questions about products and services or ask your own question. " WriteAPrisoner. This service allows individuals to make their community corrections and restitution payments. check to see that your speakers are connected. Choose Online Using a credit or debit card Phone Call 800-574-5729 to send using a debit or credit card In Person Visit any MoneyGram location to send using cash. JPay’s Send Money service is a fast and reliable way to transfer funds and make payments to corrections facilities and Customer: How do I speak to a actual person at j pay Technician's Assistant: I understand you're looking to speak with a person at JPay. Hello! This is ****** from JustAnswer. If you cannot remember your login information use the forgot password link or contact us. May 19, 2025 · In typical JPAY fashion, it arrived at the facility a month later, didn't have the inmates name on it and had to be returned to JPAY. Leave a review and share your experience with the BBB and Jpay LLC. Apr 20, 2022 · You can fund an incarcerated individual’s so that they can pay for a JPay Player, music, stamps, as well as print outs of pictures and statements, etc. com or call 800-574-5729 to speak with a customer service representative. The maximum amount which can be sent is $1,000 in a 7-day period. com. Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. JPay is a service that allows you to send money and messages to inmates. When I called to check the status of the item, before speaking to a customer service agent, who was very nice, I had to press 1 to agree to JPAY's terms of JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. Feb 15, 2023 · Choose One Option (required) [group non-FF] Full Name (required) Email address (required) Phone Number (required) City State Agency/Company Your Message [/group] [group FF] If you are a family member or friend of an incarcerated individual and are in search of Customer Care, please visit www. Find answers to common questions about JPay services, such as money transfers, email, phone time, tablets and more. Money orders are slow to mail and even slower to process, causing u0003disappointment and worry when they’re delayed or lost. They will be able to assist you directly with the payment registration issue. ipvrv gtnrrb zcbjgf bgdxxs voctog ntsoghz xbex ljcc xwoku esoqn